GMTech48
Full Access Member
I understanding what you're saying about being considerate to considerate people, but don't really see how you can void or honor a warranty based on that alone. If you void something you don't have to based on that, then you're breaking the law. If you honor something you shouldn't, then your breaking GM policy. Shouldn't the decision under identical circumstances be exactly the same for 2 different people? I know I wouldn't want such a major decision based on someone's opinion of me personally, even though I usually stay cool. Not trying to start anything, but I think with that policy you'll eventually run into a jerk, whose warranty you void, and who it turns out knows the law and makes a lot of trouble for you. With that said, again I can see some obnoxious jerk not getting the service he expected, in many fields. Question though: when this happens, do you just send them on their way and they can try it elsewhere, or do you actually put in the computer that the drivetrain or whatever warranty is deemed void and will no longer be honored anywhere for any reason? How does that work? Thanks.
maybe you missed my point.....it's kind of like running a red light & getting pulled over....yes you SHOULD get a ticket by law.....be a jerk to the cop and you WILL....be nice and he may let you off with a warning.
GM will not void your entire warr. for a tune-caused failure...they will just reject the claim if it is found the tune had something to do with the failure involved.
Every dealer is different, some will stick to the book no matter what, some will bend a little to keep a customer happy.