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sasquatch094
Full Access Member
what happened to make you say that.. i would pm you but im sure alot of ppl would like to hear ya bitch about em.. hehe
Well here is the paraphrased version... First of all I order from the internet several times a week for both work and personal items. eCommerce is certainly not rocket science, but it does need to be coupled with a capable supporting staff and backbone.
1. Placed order for 3 items on 1/21/08 was a bit surprised the shipping was as much as it was but no biggies went ahead with it anyway
2. Received an order confirmation almost instantly and in stock verification. Credit card was also charged full amount the day of the order.
3. Never received a shipping confirmation, so I investigated a bit and found some VERY small print explaining that they reserve the right to not ship items for up to 4 or 5 weeks. This is unheard of in this day and age but again, whatever.
4. 5 weeks came and went no product and no shipping confirmation
5. I sent two emails without response, they were both very professional and just basically went about askign where my order might be and when I might expect it.
6. I have been emailing them on a regular basis for the last 3 weeks now and finally they responded (Oh yes I forgot to mention, NO Phone number!) Their repsponse was we don't have one of the items in stock. Again I said no problem ship me the items you have and just ship the remaining item when it gets in.
7. Did NOT hear back... I was assuming I would have the partial order at my door any day, NOT the case.
8. I emailed again and got the response it is company policy to not ship partial orders. At this point almost two months later I told them cancel the order and I will be glad to order from one of their competitors.
I am not a horn blower by nature but I know I would want to know about an operation like this prior to ordering.
My apoligies for the novel...
Happy Shopping (Elsewhere!)
1. Placed order for 3 items on 1/21/08 was a bit surprised the shipping was as much as it was but no biggies went ahead with it anyway
2. Received an order confirmation almost instantly and in stock verification. Credit card was also charged full amount the day of the order.
3. Never received a shipping confirmation, so I investigated a bit and found some VERY small print explaining that they reserve the right to not ship items for up to 4 or 5 weeks. This is unheard of in this day and age but again, whatever.
4. 5 weeks came and went no product and no shipping confirmation
5. I sent two emails without response, they were both very professional and just basically went about askign where my order might be and when I might expect it.
6. I have been emailing them on a regular basis for the last 3 weeks now and finally they responded (Oh yes I forgot to mention, NO Phone number!) Their repsponse was we don't have one of the items in stock. Again I said no problem ship me the items you have and just ship the remaining item when it gets in.
7. Did NOT hear back... I was assuming I would have the partial order at my door any day, NOT the case.
8. I emailed again and got the response it is company policy to not ship partial orders. At this point almost two months later I told them cancel the order and I will be glad to order from one of their competitors.
I am not a horn blower by nature but I know I would want to know about an operation like this prior to ordering.
My apoligies for the novel...
Happy Shopping (Elsewhere!)
strangeengine
Full Access Member
That's a bummer. I had a couple of good experiences with them when ordering parts for my pickup. Their prices were good, too.
- Mark
2007 Yukon XL Denali pending
sasquatch094
Full Access Member
that sucks.. i never ordered through em, but ill deffently think differently now.. thanks tho for the info about the site
JsnChristianson
Full Access Member
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Not to take anything away from what happened to you, because it sounds like a miserable situation, but it seems like your case was an isolated incident. I have never had any issues with this site and will still continue to use it and reccommend it for GM parts at great prices when compared to the dealership.
JD Larue
Full Access Member
Could u post the names & web addresses of some of those other companies you refer to cause I'm tired of paying rip off stealership prices!
w84no1
New Member
I have used http://www.newgmparts.com for my oem purchases. Never had any problem and very prompt with email responses to questions about my orders.
RyanbabZ71
Full Access Member
Giggles
New Member
do NOT order from gmaccessorydealer.com . i never got my order from them, and had to dispute my charge because i never got a call returned or email answered. the freaking website doesn't even have a phone number listed, that should have been my first clue.:mad2:
01 suburban ls
New Member
That sucks. I've had nothing but good luck with gmpartsdirect
Getwired
Full Access Member
One stop deal for me:
www.oehq.com
Real live people that answer an actual telephone and respond to actual emails and everything. Ordered stuff from them a few times, got the parts in quickly. Shipping is cheaper than the other guys, and they have free / discounted shipping on orders over $100.00.
www.oehq.com
Real live people that answer an actual telephone and respond to actual emails and everything. Ordered stuff from them a few times, got the parts in quickly. Shipping is cheaper than the other guys, and they have free / discounted shipping on orders over $100.00.
I've ordered from gmpartsdirect several times, and did have one problem with them. I verified a certain part number (chrome grille) with a dealership, bought online, and they sent me the wrong grille. It still fit, but it was the wrong part. Since it was a special order item, they said they were unable to accomodate me, even though it was their mistake. Be careful when ordering special order items.
gilbo
New Member
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www.gmpartshouse.com
Gene Culley runs the site... Always been a great guy to deal with and deals with the corvetteforum with packages and special pricing, etc... I imagine with enough interest, he may be able to do the same here.
Gene Culley runs the site... Always been a great guy to deal with and deals with the corvetteforum with packages and special pricing, etc... I imagine with enough interest, he may be able to do the same here.
bparker
Full Access Member
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