Dealership, falsely claiming on warranty work

[kutza]

Just interested to hear back on Dealership Claiming to do the work under warranty, but not doing it.
ie. Over claiming on warranty, than the work was worth/done.
Anyone run into something like this?

 

[S.V.T.]

i doubt it happens too often with factory warranties, because the manufacturers pay the dealers for the warranty/ repair work done to the vehicles made to be sold at those stealerships -- not only do the manufacturers pay, they also audit.

 

[kutza]

Well it has definately happened to me. A second GM dealership looked at the work order and the vehicle, then confirmed the work was never carried out. Factory rep. has verified that work was not preformed either. Now I am stuck with service history showing major front end work done to the tahoe @ 100miles, but it was never done, or the problem. GM-Dealership cannot remove that from the VIN history. I am upset at the dealership for this fraud against my property and GM. What can I do?

 

[retsell]

Well it has definately happened to me. A second GM dealership looked at the work order and the vehicle, then confirmed the work was never carried out. Factory rep. has verified that work was not preformed either. Now I am stuck with service history showing major front end work done to the tahoe @ 100miles, but it was never done, or the problem. GM-Dealership cannot remove that from the VIN history. I am upset at the dealership for this fraud against my property and GM. What can I do?

I wouldn't think it to be a big deal, it's just warranty work, not collision damage. It's not going to affect the value, but if it bothers you, I would think it would be grounds for a law suit, but that's pretty much your only option. Sue them for a new truck if they can't remove it from the vin history.

-Ryan

 

[ZX1100F1]

Pretty much a non-issue, GM is the victim in this case and about all you can do is bring it their attention and let them sort it out, if they find the warranty claim unsubstantiated GM can remove the repair record from the vehicles history report.

 

[Rafael]

Take it to small claims court. The judge aint gonna like that, should be good for a few grand.

 

[kutza]

I am waiting on the GM rep to contact me with his official findings.

 

[ZX1100F1]

Take it to small claims court. The judge aint gonna like that, should be good for a few grand.

How do you figure?

Virginia small claims court cannot award punitive damages so this gentleman would only be entitled to any actual out of pocket expenses (in this case $0 since GM paid the repair bill) and maybe the loss of use of the vehicle while the repair was being completed.

Certainly not "a few grand".

 

[retsell]

How do you figure?

Virginia small claims court cannot award punitive damages so this gentleman would only be entitled to any actual out of pocket expenses (in this case $0 since GM paid the repair bill) and maybe the loss of use of the vehicle while the repair was being completed.

Certainly not "a few grand".

Honestly it would all come down to the judge. Technically you would be entitled to any damages. If you can come up with proof that the claim would cause the value of the vehicle to be lessened, you would be entitled to that amount of money. As I said in my previous post though, I don't see it actually causing any loss of value to the vehicle.

 

[kutza]

As I said in my previous post though, I don't see it actually causing any loss of value to the vehicle.

Maybe true. But if someone was as detailed about their purchases as I can be, it would make a difference. Example, TWO simailar vehicles, in price, condition, and miles, one has all the service oil change records, and the other has all the service records too + a bunch of warranty major drivetrain work done at the 100mile mark. Which would you focus on?

 

[retsell]

Maybe true. But if someone was as detailed about their purchases as I can be, it would make a difference. Example, TWO simailar vehicles, in price, condition, and miles, one has all the service oil change records, and the other has all the service records too + a bunch of warranty major drivetrain work done at the 100mile mark. Which would you focus on?

Excellent point. I should have thought of that. I went to a friend of mine at a dealer before I bought my tahoe and had him pull up the service history because I wanted to make sure it wasn't a "lemon" that someone had traded in. Hopefully it all works out anyhow.

 

[Rafael]

How do you figure?

Virginia small claims court cannot award punitive damages so this gentleman would only be entitled to any actual out of pocket expenses (in this case $0 since GM paid the repair bill) and maybe the loss of use of the vehicle while the repair was being completed.

Certainly not "a few grand".

Small claims judges, IME, do what they damn well please and do not like liars, crooks and scammers like a dealer who didn't do the work he claimed.
I'd claim as damages: stress, loss of sleep, loss in trust of any dealer/mechanic, loss in trust in having my car maintained correctly under warranty.
Like I said, the judge will not like this and would be more than likely willing to punish the dealer if he can figure out how.

 

[ZX1100F1]

Small claims judges, IME, do what they damn well please and do not like liars, crooks and scammers like a dealer who didn't do the work he claimed.
I'd claim as damages: stress, loss of sleep, loss in trust of any dealer/mechanic, loss in trust in having my car maintained correctly under warranty.
Like I said, the judge will not like this and would be more than likely willing to punish the dealer if he can figure out how.

Uh.....Ok, if you say so, you certainly seam like a well spoken expert.
I honest to God blame myself for posting a reply this asinine thread.

The author has left out some crucial parts to this claim anyhow.

 

[kutza]

GM- Warranty/Customer Service called today.
They will add a line to the VIN service history, stating the repair was not done.
Now the dealership and GM, they will sort out their own things, I have no part of that.

What I lose out on is, I was given 5 yrs of Free oil changes by the dealership when I baught the Tahoe. After all this, I will not be going there, and lost out on this deal.

Once GM, and rectified the work order. I may post pictures of the original work order, and pictures to show that it was not completed. I will have to black out the Dealership names, and my VIN/Info.

I dont think I would take this to court, I am not a Sueing type of person. I certainly dont want other people to be taken advantage of either. Rules are really in life, to keep "Honest people Honest", there are others that will do whatever whenever they want.