03 tahoe with a dead speedo

[chadwick02]

Grrrr, just need to vent here for a minute…

We’ve got a 2003 tahoe, just hit 80K miles, the speedometer has just intermittently stopped working. Did some research here, found that there was a TSB and an extended warranty till 70K. Great, were just outside the extended warranty and now it stops working. Took it to our dealer (who has been very, very helpful in the past), they looked at it, said it was too far out of warranty to do anything with, but recommended we call GM customer care. Called GM, waited for a few days, they called the shop, called the “regional managerâ€â€¦yada yada yada, called me back this morning to say there was nothing they could do about it and they were sorry. Got an estimate from the shop for $410, and im not sure if that includes labor or if it is only the part… Ugg.

Its stuff like this that swayed our business to purchase a medium-duty delivery truck from another manufacturer, not chevy, a month ago . And its stuff like this that makes me think real hard about dropping 40+ grand on a new tahoe. I realize that stuff breaks, especially on a 5 year old truck, and I don’t expect chevy to cover everything that goes wrong on a truck with 80,000 miles on it. But GM is well aware of a major problem with the gauge cluster, that is why they extended the warranty on it to 70,000 miles. We clearly had a problem cluster, the issue just didn’t show up until we were slightly out of their extended warranty range.

End Rant.

 

[22cntrfield]

Grrrr, just need to vent here for a minute…

We’ve got a 2003 tahoe, just hit 80K miles, the speedometer has just intermittently stopped working. Did some research here, found that there was a TSB and an extended warranty till 70K. Great, were just outside the extended warranty and now it stops working. Took it to our dealer (who has been very, very helpful in the past), they looked at it, said it was too far out of warranty to do anything with, but recommended we call GM customer care. Called GM, waited for a few days, they called the shop, called the “regional managerâ€â€¦yada yada yada, called me back this morning to say there was nothing they could do about it and they were sorry. Got an estimate from the shop for $410, and im not sure if that includes labor or if it is only the part… Ugg.

Its stuff like this that swayed our business to purchase a medium-duty delivery truck from another manufacturer, not chevy, a month ago . And its stuff like this that makes me think real hard about dropping 40+ grand on a new tahoe. I realize that stuff breaks, especially on a 5 year old truck, and I don’t expect chevy to cover everything that goes wrong on a truck with 80,000 miles on it. But GM is well aware of a major problem with the gauge cluster, that is why they extended the warranty on it to 70,000 miles. We clearly had a problem cluster, the issue just didn’t show up until we were slightly out of their extended warranty range.

End Rant.

Believe me, I feel your pain, but come on, look at it from Chevy's point of view, you have a 5 year old truck with 80k miles (10k miles isn't just out of warranty, that's a lot of miles). Keep calling back and see if they will do it for free, there was somebody one here with over 90k miles and he got them to give in. I have had mine replaced, too. It's just one of those things.

 

[Hoebag03]

got mine with like 72K but i dont think that helps much but the point is the dealer did it, most dealers have a 30 day warrenty also

 

[Rollin Thunder]

i also understand your pain but i dont blame them for refusing service.

a tsb is a warning that there may be somthing wrong. it was your job to bring it in, whether it be malfuntioning or not. for them to fix what ever would cause the problem.

 

[06tahoez]

Here's the main content of the letter from GM about the known cluster issue:

This letter is intended to make you aware that your vehicle could develop a condition where one or more of the instrument panel gauge needles may stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and the fuel gauge.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has this condition.

General Motors is providing owners with a special coverage that extends the warranty on the instrument panel cluster for the condition described above. If this condition occurs on your Chevrolet Suburban within 7 years of the date your vehicle was originally placed in service or 70,000 miles, whichever occurs first, the condition will be repaired for you at no charge.

Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. If you believe your vehicle has this condition, contact your Chevrolet dealer to schedule an appointment at a time that it convenient for you. Your dealer will inspect the vehicle and if the condition is found, your dealer will replace the instrument panel cluster.

If you have any questions or need any assistance, just contact your dealer of the Chevrolet Customer Assistance Center between the hours of 8:00 MA and 11:00 PM EST, Monday through Friday. They can be reached at 1.800.630.2438. The deaf, hearing impaired, or speech impaired should call TTY 1.800.833.2438..

 

[NJ04HOE]

I feel your pain, I was just wondering how much longer I have before mine will start acting up on my 04 with 74k on it.
You could look at it as a positive and replace it with the escalade cluster and get it programmed with your mileage etc. for about the same price as the replacement cluster.....

 

[YukonJacks]

Warranty

I am in the Heating and air conditioning biz. I see this all the time, A couple days or a a few miles can be fudged, But the trueth is this is why we have start and stop dates. Heck if they did that with all warranties would people buy new vehicles. Remember lifetime warranties only occur when dealing with family, friends and neighbors.