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What about the bluetooth? Have you played with that feature to make or receive calls?

sorry it has taken me so long to reply, I replaced Rear seat control panel and everything works great now, the Audio and Video controls, as well as the AC/heater and seat warmers. :) It was simple to replace just pulled the surrounding panel off and the 4 screws and two plugs.

I am having the same problem on my 07, I called the dealership and asked how much for a replacement Rear seat control panel $268.00, I am going to check the wires and do a little more testing, and most likely replace the panel